Terms and Conditions

PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY

Customers must be at least 18 years of age with a valid ID or driver’s license and a valid debit or credit card on file for service charges, damages, or lost and stolen items. We do not accept Cash App Cards, Venmo Cards, or prepaid credit cards.

- Reservations should be made at least 10 days prior to your trip. A rush fee will be added to all reservations booked within 72 hours of requested delivery date. Rush fees are made at the discretion of Coastal Soirée PCB and will be discussed at the time of reservation.

- To reserve your spot, contact a member of our team to select a suitable package. For Grocery Concierge, a reservation retainer must be paid upfront and will become non-refundable after 72 hours. If required documents are not returned within 72 hours Coast Soirée PCB will cancel the order and offer a full refund of the reservation retainer. The day of your reservation, you will be charged for your total grocery bill with a one-time handling fee. 

- For beach equipment rentals, the full amount is charged upfront. Any cancellations before 10 days of delivery date, will receive a full refund. Cancellations between 10 - 5 days of delivery date will receive a 50% refund. Any cancellations 5 days prior to delivery or less waives all rights to a refund. 

- Alcohol pick-up and delivery services are not yet available. 

-Company-Issued Cancellation: All reservations require completion of waivers and documents within 72 hours of the initial reservation. If the required documents are not received within this timeframe, your reservation will be cancelled, and the retainer will be refunded (this is the only exception for a refund of the grocery retainer). All grocery lists must be submitted within the 10-5 days prior to your scheduled delivery date (excluding rushed reservations). If our team has not received your completed grocery list by day 5 leading up to your reservation, you will receive a warning via text or email. If our team has not received your completed list by the end of the business day on day 5, it will result in the forcible cancellation of your reservation and a $20.00 cancellation fee. This excludes rushed orders or same-day delivery. For same-week reservations within a 5-day window out from the reservation date, all documents must be received within 24 hours of the reservation. Same-day delivery requires all documents to be received before a team member can begin the shopping or delivery process. Customers must provide the rental destination location 5 days before arrival. Failure to do so may result in late delivery fees or company forced cancellation. If one of our team members is unable to access the property after your grocery purchase and cannot reach the renter or property management/host by 4:00 p.m.CST. on the day of delivery, the customer will be charged an automatic late fee of $25.00. If access is not granted by 6:00 p.m. CST, the reservation will be forcibly cancelled, and the customer will forfeit any refund, incurring an additional cancellation fee of $45.00.

- Refunds: In the event of a state-mandated evacuation for Bay or Walton County, or if faulty equipment that cannot be replaced during the stay will be eligible for refunds. Refunds will not be granted for bad weather, early exits, or falling ill.

- Refunds for grocery concierge reservation retainers are not issued once required documents are signed and delivered.

- Customers are financially and legally responsible for all equipment in their care. Damaged, lost, or stolen equipment incurs additional charges that may vary for a full replacement.  

- Beach Essential Rental Pick-Up: All Beach Equipment must be available for pick-up by 9:30 a.m.CST on the day of check-out.

- Holiday Reservations: Any reservations made during times of major holidays are subject to increased reservation retainers, handling fees, or rental rates. These holidays include but are not limited to: Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, or Christmas.

- Any special requests require discussion with our team and may incur custom pricing such as: Birthday cakes, gift baskets, anniversary gifts, etc.

ALL REQUIREMENTS, CANCELLATIONS, AND REFUND POLICIES LISTED ABOVE ARE NON-NEGOTIABLE